Customer Support
Technical Deployment & Aftersales Services
Welcome to Netplay, Inc.’s Customer Support page. Our mission is to provide you with exceptional support throughout the lifecycle of your security solutions. From initial deployment to ongoing aftersales assistance, our expert team is here to ensure your systems operate flawlessly.
Technical Deployment
Support Services
8x5 (excluding holidays and government declared holidays)
Standard Deployment Support
Scope: Email, Chat, and
Phone Support
Advance Remote Deployment Support
Scope: Email, Chat, Phone, and Remote Support
Advance Onsite Deployment Support
Scope: Email, Chat, Phone, and Onsite Support
Technical Aftersales
Support Services
8x5 (excluding holidays and government declared holidays)
Standard Aftersales Support
Scope: Email, Chat, Phone, and Remote Support
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Standard Onsite
After-sales Support
Scope: Email, Chat, Phone, and Onsite Support
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Advance Remote Aftersales Support
Scope: Email, Chat, Phone, and Remote Support with NBD Service Unit or Advance RMA
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Advance Onsite Aftersales Support with Quarterly Onsite Visit
Scope:
-Email, Chat, Phone, and Support Support
-NBD Service Unit or Advance RMA
-Quarterly visit or 4x manday consumable onsite visit
Trunk Line: (02) 8528 8755
Telefax: (02) 8528 8756
Support: (02) 8528 8757
8F AIC Center Building, 204 Escolta Street Binondo
Manila, 1006, Philippines
Trunk Line: (032) 231 4538
Mobile: +63 917 814 8184
Room 219, Krizia Building, Gorordo Ave.Kamputhaw
Cebu City, 6000, Philippines
Trunk Line: (082) 295 6257
Mobile: +63 917 814 8184
Door 4, 2nd Floor, San Pedro Corner., Inigo St., Barangay 3-A (Pob.) Poblacion District 8000 Davao City Davao del Sur Philippines